Shipping policy

TENDLER delivers to select domestic and international destinations. Available delivery locations will be displayed during checkout after the shipping address has been entered.

TENDLER may restrict delivery to certain destinations because of carrier, customs, legal, or product limitations.

Available shipping services and their corresponding costs are displayed during checkout. Charges may vary according to destination, service level, package size, and order value.

Available merchandise generally ships within three business days after an order has been accepted, unless otherwise stated on the product page or during checkout.

Orders placed on weekends or public holidays will begin processing on the following business day. Pre-order, made-to-order, and limited-production items are subject to separate timelines.

Estimated delivery times are displayed during checkout and begin once the order has been dispatched.

All delivery dates are estimates only. Delays may occur because of carrier operations, weather, customs review, holidays, or circumstances beyond TENDLER’s reasonable control.

A shipping confirmation containing tracking information will be sent once your order has been dispatched. Tracking information may require up to 24 hours to update after the carrier receives the package.

Items from the same order may be dispatched separately because of availability, packaging requirements, or differing production timelines. You will receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because TENDLER divides an order into multiple deliveries.

Signature confirmation may be required for high-value orders or selected destinations. The carrier may not leave a signature-required package unattended.

The recipient is responsible for making suitable arrangements to receive the delivery.
Delivery to a P.O. box is available only where supported by the selected carrier and shipping service. Expedited, international, and signature-required shipments may require a residential or commercial street address.

TENDLER may deliver to APO or FPO addresses where supported by the applicable carrier. Available services and delivery times may be limited.

TENDLER does not ship to freight-forwarding or package-forwarding services. Orders addressed to such services may be cancelled.

Checkout will indicate whether applicable duties and taxes are included in the amount collected by TENDLER.

Where duties, taxes, or customs charges are not collected during checkout, they remain the responsibility of the recipient and may be payable directly to the carrier or local customs authority.

The recipient is responsible for all import duties, taxes, brokerage charges, and customs fees not expressly included in the order total. TENDLER does not control these charges and cannot estimate every amount imposed by local authorities.

If an international shipment is refused, unclaimed, or rejected because applicable charges were not paid, it may be returned to TENDLER.

Any refund issued may be reduced by the original shipping charge, return shipping, duties, taxes, brokerage fees, and other costs incurred in recovering the package.

A package may be returned because of an incomplete or incorrect address, unsuccessful delivery attempts, refusal, failure to collect the shipment, or unpaid customs charges. Reshipment may require payment of additional shipping and related costs.

If a package cannot be located, please review the delivery location, surrounding area, building reception, and any delivery photograph provided by the carrier. You should also contact the carrier directly to request further information.

If the package remains missing, contact TENDLER Client Services promptly. We will assist with the carrier inquiry where possible, but resolution remains subject to the carrier’s investigation.

Should a package arrive damaged, retain the merchandise, exterior packaging, shipping label, and all packing materials. Photograph the condition of the package and contact TENDLER Client Services at support@maisontendler.com promptly. Please do not discard or return the package until you have received further instructions.